If your package is marked as delivered but you haven't found it yet, we recommend trying these steps, as they are often the quickest way to locate a shipment:

Verify the Details: Double-check that the delivery address on your order is correct. Also, verify with family members or neighbors to see if they accepted the package for you. 

Check the Area: Ensure the package wasn't placed in a less visible spot on your property or picked up by someone else.

Contact the Courier: Check your email or our tracking page for any ""attempted delivery"" notices and reach out to your local courier for specific delivery details.

If you have completed these steps and still can’t find your package, please contact our customer service team for further assistance

Worry-Free Protection (Seel)
If your order includes Worry-Free Protection and the package is lost, you can submit a claim directly through Seel for compensation:

Check your Email: Look for a policy email from Seel sent to the address used for your order. It contains your Policy ID and covered items.

File a Claim: Click the ""Report an issue"" button in that email or visit https://resolution.seel.com. Enter your email and order number (or Policy ID) and follow the prompts.