What is the return policy? Elena Tang June 7, 2025 Request a Return: Contact our Customer Support team at eu_service@libernovo.com to request a Return Merchandise Authorization (RMA) number or Return Lable. Include your order number and reason for return. Pack the Product: Securely pack the LiberNovo Omni chair in its original packaging, including all accessories. Include the RMA number on the package. Ship the Product: For returns within 30 days without quality issues, return shipping costs are shared (50% covered by the customer, which will be deducted from customer’s order amount, 50% covered by LiberNovo). For returns due to quality issues, LiberNovo covers 100% of the return shipping costs. Packaging Requirement Returned items must be shipped back in their original packaging to ensure safe transport and to qualify for a refund. We strongly recommend keeping the original packaging until you are sure you will not be returning the product. If the original packaging is not available, customers will need to purchase a replacement carton from us.The cost varies by region: approximately 80€. Inspection: Once we receive the return, we will inspect the product to ensure it meets our return conditions. Back to blog Share on Facebook Opens in a new window. Tweet on Twitter Opens in a new window.