Office Chair Warranty and Return Policy Checklist Before You Buy Compare frame and electronics coverage, check who handles returns, and see what can affect your refund before you order an office chair. Jorden Hebenton November 9, 2026 An office chair warranty tells you what happens if a part fails. A return policy tells you what happens if the chair feels wrong at your desk. Read both before you buy, especially if you’re shopping a sale or comparing the same chair across several sellers. Start with the exact model, configuration, and seller in your cart. Keep the product page and policy open together so you can see which terms go with the order you’re about to place. If the listing bundles a footrest or promotional gift, check how that changes what you’ll need to send back. Check what the warranty covers by part Look for separate terms for the frame and any electronics. A long frame warranty tells you little about how long the battery or the motorised adjustment system is covered. Also check which remedies the company offers. A replacement part can be enough to get your chair working again, and the written terms explain when a repair or replacement is available. LiberNovo’s EU limited warranty covers the chair frame for six years and electronic components, such as the battery, actuator, and wiring, for two years. Both cover material or manufacturing defects under normal use. Coverage generally begins on the purchase date. For crowdfunding orders, it begins when the customer receives the chair. Check eligibility and exclusions in the LiberNovo EU warranty policy. Ask how the company distinguishes a defect from ordinary wear. A loose adjustment that no longer holds and a fabric scuff that develops over time call for different conversations with Support. If you’re considering a used chair, check who can make a claim under the written warranty. LiberNovo’s limited warranty applies to the original purchaser. For new goods bought from a business in the EU, the seller is responsible for a legal guarantee of at least two years from delivery. That guarantee applies alongside any manufacturer warranty. Your country may provide additional protection. See Your Europe’s guide to guarantees. Check the coverage period for the chair frame and the electronics. Read the return policy for your seller Confirm who takes the return and when the clock starts. Two listings for the same chair can have different return windows and shipping instructions. For a retailer or marketplace order, check the return terms on the listing. Check commercial warranty eligibility separately. LiberNovo’s limited warranty excludes purchases from unauthorised resellers. For eligible orders from LiberNovo’s EU store, its voluntary policy gives you 30 days from delivery and covers return shipping. The policy calls for the original packaging and like-new condition, and excludes items marked final sale or clearance. If your order comes in several boxes, ask Support which delivery date applies. See the LiberNovo EU return and refund policy. For most online purchases from a business in the EU, you also have a legal right to withdraw within 14 days of delivery. That right applies alongside the store’s voluntary policy. See Your Europe’s guide to returns and withdrawal. Use the first few days to try the chair at your usual desk. Type, reach for the mouse, and lean back as you would during the day. An armrest that blocks the desk or a seat that feels too deep is easier to spot during those tasks. For measurements to compare before ordering, see the Office Chair Size Guide. Try the chair at your usual desk while the return window is open. Check what could reduce your refund Read the return shipping and refund sections together. A prepaid label covers the trip back. Your refund under the voluntary policy can still depend on the condition of the chair and what you send with it. Keep the original carton and inserts until you’ve decided to keep the chair. Save the manuals, accessories, and promotional items in one place so you can account for everything before repacking. Under its voluntary policy, LiberNovo may deduct the retail value of a missing promotional item. It may also apply a 15% restocking deduction if parts are missing or the chair has lost its like-new condition. If you discard the box, ask Support about buying a replacement carton for the return. Check when the seller issues your refund. Under its voluntary policy, LiberNovo issues refunds to the original payment method within five to seven business days after receiving and inspecting the return. If you want a different model, check the price and availability for the new order. LiberNovo handles changes of model through a return and a separate purchase. Keep the packaging and included accessories together while you try the chair. Know where to start if something goes wrong If the chair is intact and the fit doesn’t work for you, start with the seller’s return process while the window is open. For a direct order under LiberNovo’s EU return policy, contact Support for a return authorisation and prepaid label before sending the chair back. If the chair arrives damaged or a component stops working, contact the seller with the order number, proof of purchase, and a brief description of what happened. Include a photo or short video of the affected part. If you noticed damage on arrival, keep photos of the carton as well. For a claim under LiberNovo’s limited warranty, contact LiberNovo EU Support. LiberNovo covers shipping for eligible warranty repairs or replacements within the EU. Ask Support about shipping costs for addresses outside the EU. Save the exact model and configuration from your order confirmation. Those details help Support identify the part if a repair is needed later. For help matching the model and variant, see the LiberNovo replacement part guide. Save this checklist before checkout Confirm the seller, model, and configuration in your cart. Record the coverage period for the frame and any electronics, along with the date each period starts. Check when the return window begins, who pays for shipping, and what condition the seller requires. Check what to return with the chair and which costs could reduce the refund. Save the order confirmation, policy links, and Support contact. Keep the carton while you try the chair. Once you know how the seller handles a poor fit or a part failure, compare the chairs you’d be comfortable using every day. Compare LiberNovo chairs Back to blog Share on Facebook Opens in a new window. Tweet on Twitter Opens in a new window.