This usually happens if the locking clip is not fully secured or if the clip is damaged.

What to check
Turn the footrest over and inspect the clip on the bottom.

If the clip is intact, the footrest may have detached during use. Align it with the slot on the support post and press it straight back into place.

If the clip is broken or deformed, the footrest may not stay attached properly.

When reinstalling the footrest, align it vertically with the slot and avoid applying force at an angle to prevent it from coming loose again.

If the clip is damaged
Please contact our support team. We will arrange a free replacement part or provide further assistance.