What should I do if the chair wheels won't roll? In most cases, debris such as hair or dust is caught around the wheels. Check each caster and remove any buildup around the wheel or axle. After cleaning, try rolling the chair again. If the casters still don’t roll smoothly, there may be an internal issue with the wheel bearing. Please send us a short video showing the casters and how the chair moves so we can assist further. Back to FAQs List